Every job is guaranteed.
If our work isn't right, we come back and redo it for free. This page explains the policy in plain English.
How the free redo works
Tell us
If something isn't right, file a claim from your job page within your guarantee window. Include photos of the problem.
We review
Our team reviews the photos, usually the same day, and approves the redo when the claim is covered.
We redo it
A crew member comes back and makes it right. You pay nothing for the redo.
One guarantee, two claim windows
Every job comes with the free redo. You choose only how long you have to claim it. When you accept our quote, you can add a $10 upgrade that extends the window from 1 day to 3 days. The upgrade is free for Plus and Premier members. Every claim needs photos of the problem, and our team reviews each one.
Included
Free on every job
Upgrade
$10 when you accept the quote
The upgrade is a checkbox you see when you accept your quote. Without it, you still get the free redo with the 1-day window.
The fine print
- Each job gets one free redo. If the redo still isn't right, contact us, and we will work it out with you.
- Your claim window starts when we mark the job complete. We send you a notification at that time.
- The redo covers the work you approved. It does not cover new damage caused by someone else or work added later.
- The legal wording is in our Terms of Service. If this page and the Terms ever differ, the Terms apply.
Book when you're ready.
The quote is free, the work is guaranteed, and you approve the rate before we start.