Terms of Service

1. The service

One free account gives you access to:

• Fix it myself: describe a repair with a photo, and receive an AI-generated DIY plan. The plan has step-by-step instructions, safety warnings, a shopping list and a follow-up chat. Everyone gets two plans a month.
• Fair Quote: upload a contractor's quote and receive an AI-generated opinion on how its price compares to typical ranges. You can also ask for a second opinion on the proposed scope.
• Property services and maintenance: one-time jobs done by BundleHood's own crew. Describe the job in words and photos, or pick it from our menu, and answer a few questions. Most jobs on the menu get an estimate at once. You can also book a free video estimate call and get a quote after it. The workmanship guarantee described below applies.
• Community deals: group buying for the HOA communities we serve. A deal opens for one or more services in one community, for the properties inside its border. Residents who join commit to buy at the group price their community reaches. This applies only if the deal's minimum number of residents join by the signup deadline.

2. Community deals: pricing and payment

• Account creation is free. You need a card on file to book a job or join a deal. You do not need one to ask for a quote or to book a free video estimate call.
• When you reserve a place on a community deal, $20 is charged to your card on file at once. It is not an extra fee: it counts toward your deal price.
• The deal price depends on how many addresses in your community reserve by the deadline: each tier reached lowers everyone's price. At the deadline the price locks at the tier reached and your address goes on the crew's calendar. If we close a deal early and still go ahead with it, you pay the top tier's price.
• We charge the balance (your locked price less the $20) to your card on file when the crew marks your job complete. The crew adds a photo of the finished work. You agreed to that charge when you reserved. The guarantee window applies as it does on any job.
• A deal job is done at the locked price as described. No change orders, extra work or materials are added on a deal job; anything more is booked separately at regular prices.
• If the deal does not reach its minimum by the deadline, BundleHood may cancel it. We then refund every $20 in full and charge nothing else. The same applies when BundleHood cancels for any other reason. It also applies when the day is full and we cannot fit your address in. You then go on a waiting list, and nothing is charged until you are in.
• All amounts are quoted and charged in US dollars.

3. Leaving a community deal

You can withdraw from a deal at any time before the deadline. Your joining changed every neighbor's price, so we keep the $20 you paid to reserve if you withdraw. Nothing else is charged. After the deadline, the price is final and the crew is scheduled. If you cancel after that, you lose only the $20. If BundleHood moves a deal to new dates, you have 48 hours to decide. You can stay in, or withdraw and get the $20 back in full. If you do not answer, you stay in.

4. What our AI features are, and what they are not

DIY plans, their follow-up chat and Fair Quote verdicts are generated by artificial intelligence (AI) from the photos and descriptions you provide. The property facts for your addresses are read by AI from satellite and street photos. Everything they produce is informational guidance, not professional advice, and you use it at your own risk:

• The AI cannot see inside walls, test wiring, climb the roof, or measure gas pressure. It works only from what you show and tell it. Like any AI, it can be wrong or incomplete, or it can miss a hazard. Every output is a starting point, never a substitute for an on-site evaluation by a licensed professional.
• A Fair Quote verdict is an opinion about numbers, not about people. It compares a price to typical ranges for similar work. It is not an appraisal, and it makes no statement about any contractor's honesty, quality or character. Whom you hire, and at what price, is entirely your decision and your responsibility.
• If you do a repair yourself, you are responsible for your own safety and workmanship. You must follow the manufacturer's instructions for any product you use and comply with local building codes and permit requirements. Stop and hire a professional whenever you are unsure.
• Never do your own work on gas lines, electrical panels, structural elements or roofs. This work is for licensed professionals only, even if an AI output discusses it.
• Shopping-list and materials links point to search results on Amazon. We are not affiliated with Amazon or any other retailer, and we do not guarantee a product's availability, suitability or price.
• Estimated hours and costs in any AI output are rough estimates, not quotes or warranties. Only a quote from BundleHood is a price.

4a. Inspection reports

The inspection report tool is free. Upload or forward only a report you have the right to share. The tool turns the items the inspector flagged into a checklist, with our estimate where an item matches a job on our menu. The checklist is a convenience. It can miss or misread an item, and it does not replace the report or the inspector's advice. Read the report itself for anything about safety. An estimate on the checklist works like any estimate on our site. The price is set when you book, or when our team sends its quote. Each account can check a set number of reports free each month. Approved real estate agents and property managers can check more. We may change these numbers. When you share a checklist, you choose who gets the link, and you can turn it off at any time.

5. Quotes, estimates, and video calls

• A quote from our crew becomes binding only when you accept it. BundleHood's crew does the work under these terms. You pay as described in section 6: the actual time on site at the quoted rate, or the set price.
• Free video estimate calls. You can book a free 30-minute video call with our estimator through the same request form as any job. Tell us what you would like to discuss, and pick one of the times we offer. No card is needed to book a call. We remind you the day before, and again 30 and 15 minutes before the call. You join from the link in the reminder, in a web browser or the BundleHood app.
• Calls are live only. We do not record them, and we do not transcribe them. Only you and BundleHood's team can join the call for your booking. The video runs on Daily, our video provider; the Privacy Policy says what it receives. Be respectful on calls; abusive behavior may result in account closure.
• After the call, the estimator sends you a quote. Nothing is booked or charged until you approve it. Approving it books the job like any other: you pick a time, and you need a card on file.

6. Property services: quotes, payment and the guarantee

• Jobs are performed by BundleHood's own crew, one crew member per job. Estimates and video estimate calls are free. Most jobs are priced by time. You pay our hourly rate, shown before you book, for the time on site. There is a one-hour minimum (half an hour for Plus and Premier members), and time is rounded up to the next half hour. The hours on your estimate are a guide: you pay for the actual time. If the job runs past the estimate, we text you right away. The crew may finish within one extra hour. Beyond that, they ask you first with a change order. A set-price special is a fixed price for the work as described. A reserved block of crew time is paid in full, even when the work finishes early. Time past the block is billed at the hourly rate. The rules above for going past the estimate apply from the end of the block.
• Materials: you supply them, or we buy them and bill them at cost plus 15%. Plus members pay cost plus 10%, and Premier members pay cost. The store receipt is on your job page. When a job's price includes the materials, the job says so.
• A card on file is needed to book any job; nothing is charged when you book. When the work is done, the crew records the time on site. We then charge the final amount to your card on file, and the bill appears on your job page. The guarantee below is separate from payment. If something is wrong, tell us within the guarantee window, and we will put it right or refund you. If your card is declined, you pay with another card from your job page.
• The standard guarantee, on every job: after we mark a job complete, you have 1 day to file a claim. The claim describes what was not done correctly and includes photo evidence. We review each claim against the evidence. If it shows that quoted work was left incomplete or done incorrectly, we redo the deficient work once, free of charge. Claim approval is at our reasonable discretion based on the evidence.
• The $10 guarantee upgrade: you can buy it when you accept a quote, and it is added to the job total. It is free for BundleHood Plus and Premier members. It extends the claim window to 3 days. Photo evidence is required on every claim, upgraded or not. Each claim is reviewed the same way, and we may ask questions or visit to prepare the redo.
• If you neither approve a job nor file a claim within your window, the job is approved and closed automatically. The window is 1 day, or 3 days with the upgrade. The guarantee covers the work in the original quote, not new or unrelated work. To the maximum extent the law allows, it is the exclusive remedy for workmanship issues. Each job gets one free redo.
• Canceling or moving a job: you can cancel or move a booked job free of charge until 24 hours before your arrival window starts. Inside those 24 hours, ask us from your job page. If you cancel then, we either waive the fee or charge a $50 late-cancellation fee to your card on file. A job booked on the same day as its visit can be cancelled or moved for free until the crew arrives.
• Refunds outside the guarantee are at our discretion; if we cancel a booked job ourselves, you receive a full refund.

7. Your photos, documents, and project media

• You keep ownership of every photo, document, and description you upload. By uploading, you grant BundleHood a limited, revocable, non-exclusive license to store, process and display that content solely to operate the service. This means to quote, plan and do your jobs, and to generate your DIY plans and quote checks. It also means to show them back to you and to share job details with our crew.
• Without your explicit permission, we do not sell your photos, use them in marketing or share them with anyone beyond the uses above.
• Quote documents you upload to Fair Quote are used only to generate your check. They are never shown to our crew or anyone else. If you ask our crew for a competing quote, the crew sees the job description and your photos of the problem, not the document or its price.
• Only upload content you own or are authorized to share, and photos of your own property (or property you are authorized to repair). Avoid showing other people, especially children, or sensitive documents in your photos.
• Deleting your account deletes your DIY plans, quote checks, job photos and messages, as described in the Privacy Policy.

7a. Memberships: BundleHood Plus and Premier

• What they are. Plus is $100 a year; Premier is $200 a year. Both include: 10% off labor on hourly jobs (never on materials, a set-price special, a reserved time block or the yearly checkup); the 3-day guarantee at no charge; quotes that stay good for two weeks; first pick of arrival windows, three days before everyone else; a half-hour minimum on small jobs; and members-only specials. Your labor rates are locked for the membership year. A rate rise waits for your renewal, and a rate cut reaches you at once. Your membership belongs to your account and covers every address on it. Premier adds materials at cost and a free yearly property checkup; Plus has the checkup for $50. A monthly plan runs for at least three months from the day it starts. If you cancel within those months, the cancellation takes effect when they end. The checkup is one per membership year and only on a yearly plan.
• Automatic renewal. A membership renews automatically, every year at the price above, charged to the card you gave our card processor (Stripe), until you cancel. We email you at least 30 days before a yearly renewal, and at least 30 days before any price change takes effect.
• Canceling. Cancel any time from your account page (Cancel my membership), or by email to support@bundlehood.com. A cancellation takes effect at the end of the paid period, and your perks stay until then. A yearly plan is paid up front and is not refunded for unused months.
• Free months and trials. A membership code gives free months. If you continue with a paid plan, the first charge is on the day the free months end. We email you before that day, and you can cancel before then with nothing charged.
• Memberships given by us can be ended by us with notice. A membership is personal to your account and not transferable. If we end a paid membership for reasons other than misuse, we refund the unused part.
• Our mistake. If we charge you in error, tell us and we refund the full amount.

7b. Gift codes

• A gift code is money toward any job at BundleHood. It never expires and carries no fees. It is not redeemable for cash except where the law requires, and it is not a payment method for a membership.
• Enter it where you pay for a finished job. It covers as much of the bill as it can, and the rest stays on the code. If a job it paid is canceled or refunded, the money goes back on the code.
• Keep the code private: anyone who has it can spend it. Email support@bundlehood.com to check the balance at any time.

7c. Discount codes and specials

• A discount code takes a percent or an amount off labor on one job, within the dates and limits the code states. Each job takes one discount. A code does not combine with a discount our team has already given.
• A set-price special covers the job as described on the menu, for the time it usually takes. If your answers add time, the extra hours are billed at the stated rate. The total is never more than the list price. The dates of a special are shown with it; a job booked during the special keeps its price.
• Recurring visits. A recurring visit is billed after each visit at our hourly rates with a one-hour minimum, with 10% off labor. You can pause, skip a visit or cancel from your dashboard at any time before the crew is on the way; a visit cancelled after that follows the usual late-cancellation rule.

8. Our crew

The work booked on BundleHood is done by BundleHood's own crew. BundleHood is responsible for that work and for the guarantee described in these terms. Using the free tools (Fix it myself and Fair Quote) creates no inspector-client or advisor-client relationship. Send any concern about the quality of the work to BundleHood. Within the guarantee window, and with photos of the problem, we redo work that did not meet the stated quality or refund it as these terms describe.

9. HOAs

BundleHood is independent and not affiliated with, endorsed by, or operated on behalf of any HOA board. HOAs and their boards are not parties to any transaction between a resident and BundleHood. We do not require any contract with an HOA to operate in its neighborhood. HOA membership is never required to book our crew or to use the free tools.

10. Acceptable use

• Each person may have one account. Don't impersonate others.
• Don't use the service for fraud, harassment, or any unlawful purpose.
• Upload only content you have the right to share. Do not upload unlawful, deceptive or abusive content in photos, documents or descriptions.
• Don't abuse the free AI features (automated, bulk, or commercial use of DIY plans or quote checks requires our written permission).
• Do not publish or share an AI output as a professional inspection or appraisal. Do not present it as a statement of fact about a specific person or business.
• Don't ask a crew member to do work off the books. Every job runs through BundleHood; that is what the guarantee covers.

11. Termination

You can delete your account at any time from your Account page, under Delete my account. We may suspend or close an account that violates these terms, abuses the service or creates risk for other users or our crew. We give notice where practical. Deals you have already paid toward are honored or refunded per the deals sections above.

12. Disclaimers and limitation of liability

The service is provided “as is” and “as available.” We give no warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. To the maximum extent permitted by law, the following limits apply. We disclaim liability for decisions you make in reliance on any AI output. We are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, data or property value. Our aggregate liability to you for any claim arising out of the service is limited to the greater of $100 or the amounts you paid through the service in the 12 months before the claim. Some jurisdictions don't allow certain limitations, so parts of this section may not apply to you.

13. Indemnification

You agree to defend and hold BundleHood harmless from claims arising out of: content you upload without the right to do so; your violation of these terms; your misuse of AI outputs, including republishing them as statements of fact about a business; or work you do yourself on your own or others' property.

14. Governing law and disputes

These terms are governed by the laws of the State of Illinois, without regard to conflict-of-law rules. Before you file any claim, you agree to contact us at support@bundlehood.com and give us 30 days to resolve it informally. Claims that cannot be resolved informally must be brought in the state or federal courts located in Rock Island County, Illinois. A claim that qualifies may instead go to small-claims court where you live. Each side waives any right to bring claims as part of a class action.

15. Changes

We may update these terms. We email active accounts about material changes. The “Last updated” date at the top of this page always shows the current version. Continuing to use the service after a change takes effect means you accept the updated terms.

16. Contact

If you have questions, email support@bundlehood.com.