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Text messages from BundleHood

Last updated October 25, 2026

BundleHood is a property services and maintenance company. Customers book visits at bundlehood.com. This page describes our text-message program: what we send, how customers opt in, and how they stop.

1. What we text

We send only messages about the customer's own jobs. We never send marketing or promotions.

  • A one-time code to verify the phone number or sign in.
  • A booking confirmation with the day and arrival window.
  • A reminder the day before the visit.
  • Reminders the evening before a free video estimate call, and 30 and 15 minutes before it.
  • A link to book another time if we missed you on the call.
  • A text when the crew is on the way, with the arrival estimate.
  • A text when the work is done, with the bill and the amount charged to the card on file.

Frequency: about 2 to 5 texts per booked job. Customers who never book receive nothing beyond the one-time code they asked for.

2. How customers opt in

On the sign-up page at bundlehood.com/signup, the “Verify your phone” step asks for a mobile number. Under it sits a checkbox that is never pre-ticked. Its text lists the message types, the frequency and “Message and data rates may apply.” It also gives the STOP and HELP instructions and links to our Terms and Privacy Policy. The “Yes, text me a code” button stays disabled until the customer ticks the box. Nobody is enrolled any other way: we do not import lists, and staff cannot add a number on a customer's behalf.

The consent text reads:

Yes, text me about my jobs. I agree to receive texts from BundleHood at this number: sign-in codes, booking confirmations, a reminder the day before each visit, video-call reminders, and updates when my crew member is on the way and when the job is done. Expect 2 to 5 texts per job. BundleHood never sends marketing texts. Message and data rates may apply. Reply STOP to opt out or HELP for help. See our Terms of Service and Privacy Policy.
The sign-up phone step: a mobile number field, the unticked consent checkbox with its full text, and the disabled 'Yes, text me a code' button
Before: the box starts unticked and the button is disabled.
The same step after the customer ticks the consent box; the 'Yes, text me a code' button is now enabled
After: the customer ticked the box, so the button is enabled.

3. How customers opt out

  • Reply STOP to any message. We send one confirmation that texting is off and nothing more.
  • Reply HELP for help, or email support@bundlehood.com.
  • On your dashboard, open Account, then How we reach you, and choose “Email only.” Job updates then arrive by email.

4. Sample messages

  • Your BundleHood verification code is: 482913
  • BundleHood: You're booked for TV mounting on Mon, Sep 28, 8 AM to 12 PM. Marcus is your crew member. https://bundlehood.com/handyman/abc123
  • BundleHood: Marcus is on the way to 1200 River Dr, about 20 minutes out. https://bundlehood.com/handyman/abc123
  • BundleHood: “Gutter cleaning” is done. Your crew member worked 2 hours, and $175.00 was charged to your card on file. https://bundlehood.com/handyman/abc123

5. Privacy and rates

  • We never sell or share phone numbers, and mobile information is never shared with third parties for marketing.
  • Message and data rates may apply, according to the customer's carrier plan.
  • The full policy is in our Privacy Policy (section “Text messages”) and our Terms of Service.

6. Contact

BundleHood · support@bundlehood.com